Free evaluation.
(314) 361-5911

Contact form or email link: Which is better?

6/10/2017

How do your website users contact you? Experts used to recommend, and sometimes still do recommend, a contact form to avoid exposing your email to spam. However, with today's better spam filters, we are free to worry less about spam and more about the easier way for our customers to contact us.

Read More.

Most users, whether on the desktop or especially on mobile devices, have an email app and clicking on an email link gives them all the advantages of sending email from a familiar interface, of having a record of the email in the "sent" folder, of having the ability to store your email address in their contact list, and of being able to store a draft of their message to you and continue it at a later time. Contact forms provide a poor replacement for a fully developed email app and many users balk at being forced to type into a form. Even users of gmail and similar webmail can still copy and paste your email address into their "to" box.

Phone or tablet users are especially likely to appreciate the ease of using their familiar email app because it has been optimized for smaller devices. At the same time, contact forms may be difficult to use on small devices.

Some users, such as those using library computers, may have no email set up, either on a desktop or on a mobile.device. These users can benefit from a contact form on your site.

My recommendation is to provide both. If you are resource constrained, just provide a link. And don't forget to also "linkify" your phone number for all your mobile device users. Here is how to do both:

<a href="mailto:info@mysite.com">info@mysite.com</a>

<a href="tel:+1-555-555-5555">(555) 555-5555</a>

Today Data and Web Services, Inc.

More ideas for better websites

Short how-to articles to improve your website

01/27/2020: Zero-click Google searches are growing

12/26/2019: Gmail without wi-fi

11/25/2019: Should you sign off,sleep, or lock your pc

10/07/2019: Keep up-to-date with your web resources and with Google

09/05/2019: How to synchronize your files

08/05/2019: A new way to create apps for your portable devices

07/02/2019: Big Changes on Google Search

06/01/2019: Visualize your website with a word cloud

04/30/2019: How can my website profit from voice search?

03/26/2019: 1/14/2020, Windows 7 support ends

02/27/2019: Videos on your website?

01/13/2019: Time to move to SSL

10/31/2018: Use Feedly for competitor research

09/25/2018: Speed up your site with compression

08/18/2018: Favicons help brand your site

07/14/2018: What is Mobile First?

06/06/2018: How to text from your computer

04/29/2018: Are your website users clicking the links?

03/26/2018: Get a quick SEO score

02/25/2018: Is your website accessible?

01/11/2018: Should you advertise on Facebook?

12/05/2017: What is the easiest way to manage an email contact list for your team?

10/27/2017: Customer Call and No Internet - a Solution

09/26/2017: Quickly snip content for any use

08/22/2017: Skip learning Photoshop and copy from your website directly to your PowerPoint

07/18/2017: Does your brochure website need more hits?

06/10/2017: Contact form or email link: Which is better?

04/22/2017: Google is not human, really! Help it index your website with structured data

03/11/2017: How does my site look on a tablet or phone?

01/09/2017: Understanding Google Tools and Ghost Traffic

12/05/2016: Tips on getting your website noticedGoogle Places

11/01/2016: When is it time to update your website?